Shipping Policy

Effective Date: 17 May, 2025

Thank you for shopping with Vitality London. Below is our shipping policy to ensure transparency and a smooth delivery process.

1. Order Processing
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Methods and Delivery Times
We offer shipping to United Kingdom.

Estimated delivery times:

• United Kingdom: 1–3 business days

Please note that delivery times are estimates and may vary due to external factors beyond our control (e.g., customs delays, carrier issues).

3. Shipping Costs
Shipping charges are calculated at checkout based on the delivery address and weight/size of the order. Free shipping may apply for orders over a certain amount, as indicated on the website.

4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online.

5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us at gildedwaveltd@gmail.com within 7 days of the expected delivery date. We will assist you with locating your package or arranging a solution.

6. Customs, Duties and Taxes
International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Vitality London is not liable for any additional charges once the order has been shipped.

7. Incorrect Shipping Information
Please ensure that all shipping details are correct at the time of checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

8. Contact
For questions about shipping or your order, please contact our support team at gildedwaveltd@gmail.com.